Contact Us

Drafting Equipment Warehouse
1525 East Apache Boulevard
Tempe, AZ 85281

Toll Free 1-877-933-7238
Local 480-858-0024
Fax 480-858-9777
Email sales@draftingequipment.com 

How to Order

The preferred method of ordering is on our online shopping cart. You may also place your order via phone, fax, or email.

Payment

For immediate shipping we accept Visa, MasterCard, and American Express. Orders using business checks or personal checks will be shipped when the check clears. Please make all checks payable to Drafting Equipment Warehouse. There will be a $25.00 charge for all returned checks. Other certified funds are also acceptable. We reserve the right to determine the method of payment.

Sales Tax

Arizona state and Tempe sales tax of 8.1% total applies to orders sold or shipped to Arizona customers only. We do not have jurisdictional position to collect sales tax for any other state of the Union. You acknowledge by your purchase your moral and ethical responsibility to declare this internet purchase to your state and pay appropriate taxes.

Confirmation Number

Every order that is placed will receive an order number or order ID. This number will also be your receipt number and will be shown on your email confirmation. Please use this number when communicating about your order.

Shipping Charges & Times

Shipping charges will appear during checkout. You will be given shipping charges and options before you are asked for your credit card and payment information. All orders are subject to a shipping and handling charge. We ship via Federal Express, UPS, US Mail, and many common carrier freight lines. It is our option to fill orders from our stock or drop ship the order directly from the manufacturer/distributor. Manufacturers/distributors may require lead times for manufacturing and/or handling. We do not ship C.O.D. Any times quoted by phone, fax, email or on the website are estimates. Longer ship times are normally encountered in coast to coast deliveries.

How to Receive Your Shipment

**APPLIES ONLY TO FREIGHT / COMMON CARRIER DELIVERIES * Does not apply to UPS and FedEx Deliveries

Please view this document, How to Receive Your Shipment, as a PDF file, print it out and refer to it when your freight arrives.

Please show these instructions to anyone else who may be receiving your freight shipment.

Most freight companies will not call you to make a delivery appointment unless you have specifically requested this service. To make your delivery as easy and as smooth as possible please follow the guidelines below:

1. Unless you have specifically contracted for a Lift Gate and / or Inside Delivery, the truck driver is only responsible for moving your merchandise to the tailgate of their truck. They are not responsible for unloading your merchandise. Many drivers will gladly help you unload your freight, and some may even help you get the items inside, but they are not obligated to. There generally is an extra charge for a Lift Gate and/or Inside Delivery. You may be able to contract these services at the time of delivery, however these extra services will be billed to you.
   • Lift Gate Delivery - Merchandise will be lowered off the back of the truck.
   • Inside Delivery - Merchandise will be brought right inside the front door for a lobby delivery. Stairs and Installation are NOT INCLUDED.
      
2. DO NOT SIGN THE DELIVERY TICKET UNTIL YOU:
   • Count the number of cartons and verify that you have received the correct number, which is on the Bill of Lading
   • Inspect the cartons carefully for any kind of rips, tears, dents, crushed corners, wetness, or any other signs of possible damage. If you even sense that there is any kind of freight damage, OPEN THE CARTONS WHILE THE TRUCK DRIVER IS PRESENT AND INSPECT THE GOODS.
   • If you see or feel that the merchandise is in good condition then sign the Bill of Lading.
   • If you feel there is any kind of freight damage or are unable to open the cartons, but see that the cartons are not in perfect condition, note all visible details on the Bill of Lading and mark it 'Subject to Inspection' before signing it. We can not hold the trucking company responsible for damage unless you note all damage, or problems with the outer carton on the Bill of Lading. Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier. Carrier responsibility is lost without the proper signing for goods.
   • If your merchandise is damaged, you must KEEP THE OUTER CARTON (S) FOR INSPECTION.
   • If the shipment is in poor condition, you have the option of refusing the entire shipment. If you refuse items, mark the Bill of Lading: ' Refused Due to Damage'
   • If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
   • If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call DEW immediately Toll Free 1-877-933-7238. Claims for damaged merchandise must be made within 7 days of customer receipt.

No claims for damaged merchandise will be honored after 7 days of customer receipt.

Cancelled Orders

We are unable to cancel any custom orders or any orders that have already shipped. These orders will be subject to the DEW Return Policy.

Return Policy

Unauthorized returns will not be accepted. DEW must give prior authorization for any return before shipment. All returns must be made within 15 days from the date of original shipment and must be in New Condition in the Original Carton.

We do not accept returns on any electronic/precision equipment or 42" clamp bars.

All returns will be subject to a 30% restocking fee. All returns will be shipped at the customer's expense in their original cartons and will be subject to inspection prior to credit. Returns must be in new condition for credit.

About this Website

Copyright © 2002 - 2009 Drafting Equipment Warehouse. We are not responsible for any typographical or other errors to this site. Prices are subject to change without notice, including limited time specials, manufacturer's price changes, or other reasons.